Refund & Cancellation Policy

1. SaaS Subscription Cancellation

You can cancel your Relaycial subscription at any time directly from your account settings. Upon cancellation, your store will remain active until the end of the current paid billing period.

2. Refund Eligibility for SaaS Plans

If you experience technical issues that prevent your store from operating and our support team is unable to resolve them within 7 business days, you are eligible for a full refund of your most recent monthly subscription fee.

3. Store Customer Purchases (Merchant Stores)

For purchases made by end-consumers on merchant stores hosted on Relaycial, return and refund policies are established independently by each merchant. Buyers should contact the store owner directly via their store's contact page.

4. Requesting Assistance

To request billing assistance, email us at billing@relaycial.com with your store handle and transaction reference.